Question 1

How can I place an order?

Accepted Answer

Placing an order on Zoo28.az is very easy. Select the product you want, click "Add to Cart" and proceed to the checkout page. Enter your name, phone number and delivery address during the order. You will be contacted after your order is registered.

Question 2

What is the delivery time?

Accepted Answer

Delivery within Baku city is carried out within 1-2 business days. Delivery to regions outside Baku may take 2-5 business days. Delivery time may be slightly longer during holidays. After placing your order, the courier will contact you to confirm the delivery time.

Question 3

What is the delivery fee?

Accepted Answer

The delivery fee within Baku depends on the order amount. Delivery is free for orders above a certain amount. The delivery fee to regions is calculated based on the distance. You can see the exact delivery fee during the order process.

Question 4

How can I track my order?

Accepted Answer

You can check the status of your order in the "Track Order" section of our website. Simply enter your order number. You will also be notified by SMS or phone when your order is shipped.

Question 5

Is there a minimum order amount?

Accepted Answer

There is no minimum order amount on Zoo28.az. You can place an order for any amount. However, you can benefit from free delivery for orders above a certain amount.

Question 6

Which food should I choose for my dog?

Accepted Answer

When choosing food for your dog, consider their age, size, breed and health condition. Puppy food is available for young dogs, Adult food for grown dogs, and Senior food for older dogs. Premium brands like Royal Canin, Grandorf, and Brit have quality ingredients. We also offer hypoallergenic options for dogs with allergies.

Question 7

Should I feed my cat dry or wet food?

Accepted Answer

The ideal option is a mix of dry and wet food. Dry food helps dental health and can be stored for a long time. Wet food increases your cat water intake and is beneficial for kidney health. The daily ration can consist of 70-80% dry food and 20-30% wet food. It is better to choose foods from the same brand.

Question 8

Can I feed human food to my pet?

Accepted Answer

It is not recommended to feed human food to pets. Foods like onion, garlic, chocolate, grapes, and avocado can be toxic to animals. Salty, spicy, and fatty foods cause digestive problems. Quality pet food specially formulated for animals contains all necessary vitamins and minerals.

Question 9

What should I consider when choosing fish food?

Accepted Answer

When choosing fish food, consider the type of fish (tropical, goldfish, etc.) and their size. Flake food, pellet food and frozen food are available. Brands like Tetra and Sera produce quality fish food. Feed 1-2 times a day, only as much as they can eat in 2-3 minutes. Excess food deteriorates water quality.

Question 10

Which foods are suitable for birds?

Accepted Answer

Bird nutrition depends on the species. Seed mixes, fruit and vegetable-based foods are suitable for parrots. Special canary food is available for canary birds. Do not give birds avocado, chocolate, caffeine or salt. Fresh water should be changed daily. Use vitamin sticks and mineral stones as additional food sources.

Question 11

What vaccines does my cat need?

Accepted Answer

The main vaccines for cats are: Panleukopenia (feline distemper), Calicivirus, Rhinotracheitis and Rabies. The first vaccine is given at 8-9 weeks of age and repeated 3-4 weeks later. Then it should be renewed annually. Cats taken from the street should first undergo a veterinary examination. You can find post-vaccination care products at Zoo28.az.

Question 12

How to protect my dog from fleas and ticks?

Accepted Answer

There are several ways to protect against fleas and ticks: antiparasitic collar (3-8 months protection), drop treatments (monthly application), shampoos and spray treatments. Be especially careful during spring and summer. Check your dog after walks. Reliable antiparasitic products like Frontline, Bravecto, and Advantix are available at Zoo28.az.

Question 13

My pet is losing fur, what should I do?

Accepted Answer

Hair loss can have several causes: seasonal shedding (normal), nutritional deficiency, allergy, stress, or skin diseases. Excessive hair loss requires a veterinary visit. Vitamins with Omega-3 and Omega-6 fatty acids help fur health. Regular brushing also reduces shedding. Vitamins and grooming tools for fur health are available at Zoo28.az.

Question 14

How should I clean my cat's teeth?

Accepted Answer

Dental health is very important for cats. Clean teeth 2-3 times a week with special pet toothbrush and toothpaste. Do not use human toothpaste - it is toxic for animals. Dental cleaning treats and toys also help. If tartar has formed, veterinary intervention is needed. Dental care products are available at Zoo28.az.

Question 15

How often should I change aquarium water?

Accepted Answer

It is recommended to change 20-25% of aquarium water once a week. Do not change all the water at once - this stresses the fish. Water for replacement should be kept in an open container for 24 hours to let chlorine evaporate. If the filter system works properly, the water change frequency can be reduced. Regularly check pH, ammonia and nitrite levels.

Question 16

What size bed should I buy for my dog?

Accepted Answer

When choosing a dog bed, measure from your dog nose to tail and add 15-20 cm. Choose S/M size for small breeds (Chihuahua, Yorkshire), L size for medium breeds (Beagle, Cocker Spaniel), XL/XXL size for large breeds (Labrador, German Shepherd). Orthopedic beds are ideal for older dogs and those with joint problems.

Question 17

What scratching post should I buy for my cat?

Accepted Answer

When choosing a scratching post, consider your cat size and activity level. Tabletop scratchers are suitable for small cats, multi-level play structures for active cats. Sisal rope covered ones are the most durable and popular. The height should be at least the size of the cat when fully stretched. Various sizes and designs of scratching posts are available at Zoo28.az.

Question 18

Setting up my first aquarium, what do I need?

Accepted Answer

What you need for your first aquarium: at least a 50-liter tank, external or internal filter, air compressor, thermostat heater (for tropical fish), LED lighting, sand or gravel substrate, water conditioner, fish food and water test kit. Set up the aquarium 1-2 weeks before adding fish to complete the water cycle. Choose hardy fish species (guppy, neon tetra) for beginners.

Question 19

Which leash and collar should I choose for my dog?

Accepted Answer

Leash selection should be based on the dog size and temperament. A harness is safer for small dogs. Wide nylon or leather leashes are suitable for large and strong dogs. The optimal walking leash length is 1.5-2 meters. Retractable leashes are convenient for open areas. The collar should be fastened with 2-finger gap around the dog neck.

Question 20

What should I consider when choosing a bird cage?

Accepted Answer

The cage should be at least 2 times wider than the bird wingspan. Cages with horizontal bars are more comfortable for flight for parrots. Bar spacing should be 1-1.5 cm for small birds, 2-2.5 cm for large parrots. Metal cages are the most hygienic and durable. The cage should have food bowls, water dish, perches and toys. Place the cage away from drafts and direct sunlight.

Question 21

What payment methods are available?

Accepted Answer

Several payment methods are available at Zoo28.az: cash on delivery (to the courier), online payment by bank card (Visa, Mastercard), bank transfer. Cash payment is only available for orders within Baku. Online payments are protected with secure SSL encryption.

Question 22

Is it possible to return or exchange a product?

Accepted Answer

Yes, you can return or exchange unopened and unused products within 14 days. The product must be in its original packaging and the receipt must be kept. Food products (opened food) and hygiene products cannot be returned. Contact us for returns and provide the reason for the return.

Question 23

Is online payment secure?

Accepted Answer

Yes, online payments on Zoo28.az are completely secure. Our website is protected by SSL certificate and all card data is encrypted. We do not store any card information on our servers - all payments are processed through a licensed payment gateway. Additional protection is provided with 3D Secure verification.

Question 24

Can I get a refund?

Accepted Answer

Yes, you can get a refund for products that meet the return conditions. If you paid online, the refund will be returned to the same card within 5-10 business days. If you paid cash, the refund will be made by bank transfer. For a refund, you must first return the product and pass inspection.

Question 25

I lost my receipt, can I still return?

Accepted Answer

Even if you lost your receipt, if you placed an online order, your registration is kept in the system. We can confirm your purchase through your phone number or order number. However, returns without a receipt may not be possible for cash purchases. Therefore, it is recommended to keep your receipts for at least 14 days.

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